We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused.

There is a 20% restocking fee. 

To start a return, you can contact us at proformfabrication@gmail.com, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question also at 865-518-1190

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on custom color orders. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. There is a 20% restocking fee. 

Order Cancellation 

Please contact us if you have questions about lead times. We strive to get your parts to you as quick as possible.

If you choose to cancel a order after it’s made your refund will be minus 10% cancellation processing fee. This covers the credit card fees we paid to accept your payment and return your money to you and is non refundable.

No cancellations on custom parts will be allowed.